Frequently Asked Questions

Your Questions Answered

Click the questions below for answers to some of the questions we are often asked.

It varies according to each project. You need to measure the width and length of your area first, and then work out how many rolls you need. Our rolls come in 2m, 4m and 5m widths, and you will need to make sure the grass pile is all facing the same way when you join. If you are struggling, head to our measuring page, or give us a call and our experts can work it out for you.

Artificial grass is low maintenance, helping you to save on time and money. You will have a beautiful lawn with no need to mow or water the grass, add fertiliser, and your pets won’t damage the grass.

Artificial grass is held in place using landscaping pins.

We have an Irish branch that provide artificial grass in Ireland would be happy to help you with your installation.

Yes, your pets will love it! They tend to treat artificial grass just like normal grass except they can’t dig it up! Any droppings are easy for you to remove or wash away. If the grass will receive very heavy use from pets, as it would in a kennels, we recommend that you consider a shorter pile grass, and use disinfectant to clean it, as this will help remove smells and kill bacteria. Still not sure? Watch our video below or if you like, contact us!

Very well! It is better than natural grass in many ways; dogs are unlikely to dig it up, or cause it any real damage so long as it is properly installed.

This is not generally recommended. The best practice is to remove the grass, prep the surface and install the grass. Here’s our installation video.

You can lay your grass onto a whole host of bases. A good, hard one would be tarmac, asphalt or concrete. It’s generally better if you are laying your grass outside that it is porous (as tarmac is).
If you wish to install on top of concrete then you need to be careful that the edges of any slabs don’t show through. You could cover the concrete with a layer of sand. Or, even better, install a rubber shockpad between the concrete and the artificial grass. Either sand or a shockpad is also needed when you overlay the join of two different materials, for example soil to concrete.
If the surface is impermeable, we advise a slight slope to help water run off. Or you can install sub-surface drainage.
Many customers of our like to lay their grass onto decking. This again, is fine, but you need to put plywood down first to give a flat surface. Otherwise after a few weeks of use, the grass will start to fit through gaps and make ridges, spoiling your beautiful space.

Very little indeed. You need to remove any debris which falls onto the grass. A leaf rake or garden broom will remove debris like fallen leaves, help realign the fibres and will smooth it over. As the artificial grass is permeable, rain water will run through the the backing and clean it at the same time.

To hold your grass down, all you will need is some landscaping pins. We recommend to use these every 1 metre

It is very easy – just like cutting a carpet. A Stanley knife is a good choice, alternatively a large pair of sharp scissors.

No. But if you need to cool your grass down or give it a quick clean, you can.

There are many uses for our artificial grass, including:

  • Roof gardens
  • Patios
  • Balconies
  • Walkways, both permanent and temporary
  • Caravan and tent entrances
  • Outdoor staircases
  • Swimming pool surrounds – we would generally recommend at least three feet between the pool and the artificial grass. This will minimise the risk of discoloration from the chlorine in the pool.
  • Children’s play areas at schools and nurseries
  • Pet-friendly areas, dog exercise runs, kennels
  • Conservatories
  • Garages
  • Exhibition spaces
  • Shopping centres
  • Showrooms – cars, garden centres

This should not be a problem. When you prepare to lay the grass, you generally just need more hardcore or sand to build up the surface.

Our artificial grass is soft and springy and provides more bounce than natural grass.

No, our grass doesn’t need an infill of any kind! The fibres are full and durable enough on their own!

You must not use fireworks on artificial grass as they can damage the grass. Any sparks that come from the fireworks may be hot, and melt the grass causing permanent damage

The advantages include saving money and time, especially on lawn maintenance, and it can also improve lifestyle and help with environmental issues.
Low maintenance – generating savings on time and up-keep costs. This applies to homeowners, the elderly for whom maintenance is not practical, second/holiday home owners and also organisations such as local councils who have to maintain roadside verges, city parks and pathways
No watering – ideal where water is scarce or in hosepipe/sprinkler ban areas.
Better for the environment – no need for pesticides and mowing.
Ideal for areas of heavy usage – no more slippery, muddy areas, no more muddy shoes or muddy dogs’ paws to have to clean up!
All-year-round green – aesthetically pleasing to the eye no matter what time of year. No more yellow patches on your lawn and no more weeds staring back at you!
Clean and hygienically safe – no degradation by pets.

We only stock 2m, 4m and 5m wide rolls, but our grass is really easy to trim down or join. Need help calculating? Just give us a call!

Our tape is the same on both sides, so put it whichever way down you like!

Yes, if you live local to one of our branches that would be fine, just give us a call to arrange. We have branches in Maryport and Nottingham.

Yes! We have a network of installers who can help you. Check out our install page.

We have a wide range of products suitable for all projects and budgets. Our range is split in to 3 categories. We have:
Premium, Made in Britain range – Made in our UK factory, these products are made from the most durable yarns, with premium PU backing which is perfect for heavy usage areas or areas that pets will use. The products in this range are: Luxe, Elite, Essential, Lawn and Lush
Signature range – Our softest and longest pile grasses, with a latex backing. They are budget friendly and luxurious.
Play range – Made especially for play – our Play and Putt products are short pile and backed with latex.

If you’re not sure which product you would like, you can order some free samples for delivery to your door.

We guarantee our artificial grass with a fear-free warranty. Our premium range is guaranteed to last for at least 10 years.

Artificial grass is permeable so the rain water will run straight through it. However it is a good idea to fit a drainage base below the levelling layer. This is discussed further in our installation section.

Generally speaking, a mild detergent is the best thing to use.We sell an anti-bacterial cleaner that is an all-purpose cleaner with a real grass smell!

Yes, it does. So, you need to make sure you align the directions of any different pieces of grass when you lay it down, which is quite easy to do.

Yes, it is possible. We’ve written a blog on the subject which should help. If you are unsure, please feel free to contact us.

To be on the safe side, you need to ensure your barbeque is raised above the grass and ideally placed on slabs, particularly if you are using disposable barbeques.

Laying a geotextile membrane should stop weeds growing up through your beautiful grass.

It is easily done using our tape and glue, both of which we can supply as part of your order. The glue is applied to the tape and then the edges of the artificial grass are pressed on top of it. Still not sure? This video should help.

As long as you choose the right grass for your use (we can help you with this, just give us a call), and brush the grass every so often, flattening shouldn’t be a problem. A texturised or curled yarn in the artificial grass also helps prevent matting.

You should use underlay for your artificial grass and we recommend using a 5mm or 10mm performance pad, particularly for the permanent installation of artificial grass on decking, concrete or other hard surfaces. When laying artificial turf on an existing grass profile, it is important to use a geotextile membrane in order to prevent weed growth.

Decking will not rot underneath artificial grass, provided it is properly treated before installation. In addition, it is recommended that a treated hardboard is laid on top of the decking, to prevent any decking grooves from damaging the grass.



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